Frenzino Privacy Policy

We respect your privacy and are committed to protecting your personal data at every stage of your journey with us. This Frenzino Privacy Policy explains how we collect, use, store and safeguard your information when you visit frenzino.io, register an account, or use our casino and sportsbook services. By using our platform, you agree to the practices described below, and we encourage you to read this document carefully before registering at Frenzino Casino.

Who We Are

Frenzino is operated by 3-102-941348 SRL, registered in Costa Rica, with payment processing carried out by Fodenmacko Trading Co Limited in Nicosia, Cyprus. Famagousta B.V., registered in Curacao, acts as the entity ultimately managing and controlling our group under the terms published on our site. We operate under a licence issued by the Kahnawake Gaming Commission, licence No. 01035. Our affiliate programme, Infinity Stars Partners, is governed by a separate set of terms and is not covered by this policy.

Information We Collect

When you create an account or use our services, we collect several categories of personal information to verify your identity, process transactions and provide you with a safe gaming environment.

• We collect your name, date of birth, residential address, telephone number and e-mail address during registration.
• We gather identity and address verification documents when required under our know-your-customer obligations.
• We record your deposit and withdrawal history, including the payment methods and crypto wallet addresses you use.
• We track your gaming activity, including games played, stakes, wins and losses, to administer bonuses and monitor responsible gambling indicators.
• We log technical data such as IP address, device type, browser and connection information, which helps us detect VPN use or other attempts to disguise your location.
• We store correspondence you send to our support team via live chat or e-mail.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating Frenzino Casino and complying with our legal and regulatory obligations.

• We use your data to open and manage your account, process deposits and withdrawals, and apply our minimum deposit and minimum withdrawal rules.
• We use your information to verify your identity, particularly once cumulative deposits or withdrawals reach 2000 EUR, and before payouts above 2300 EUR are released.
• We use your activity data to detect multi-account holders, apply the associated 20% penalty on total deposits where applicable, and prevent fraud.
• We use contact details to send service messages, promotional offers such as our Welcome Casino Package, reload bonuses and free spin offers, where you have not opted out.
• We use technical data to maintain platform security, detect VPN or proxy use, and protect against unauthorised access.

Legal Basis and Verification

We process your personal data on the basis of contractual necessity, legal obligation and legitimate interest. Our terms require that verification be completed within 30 days of a request; if you fail to provide documents in time, we may freeze your account, and requesting documents will cancel any pending withdrawal. Bonuses are granted only to fully verified players, so we may ask for additional information before crediting promotional offers, including those referenced in our welcome and reload packages.

Sharing Your Information

We do not sell your personal data. We may share information with trusted third parties strictly where necessary to run our operations.

• We share data with our payment processor, Fodenmacko Trading Co Limited, to process deposits and withdrawals.
• We share information with Famagousta B.V. as the entity managing and controlling our group.
• We disclose information to regulators, including the Kahnawake Gaming Commission, where legally required.
• We may share data with fraud prevention, identity verification and anti-money-laundering service providers.
• We may disclose information to law enforcement authorities when compelled by applicable law.

International Transfers and Restricted Jurisdictions

Because our corporate structure spans Costa Rica, Cyprus and Curacao, your data may be transferred and processed outside your country of residence. We apply appropriate safeguards to protect data transferred internationally. We remind you that registration is prohibited for players from the USA, Curacao, Malta, United Kingdom, Spain and Australia, and that a further list of territories is excluded from all promotions and bonuses. If you access our site from a restricted territory, we reserve the right to decline registration or close your account.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse how players use Frenzino Casino. Cookies also help us detect suspicious activity, including attempts to disguise or interfere with your IP address through a VPN, which under our terms may result in voided winnings, forfeited balances or account deactivation. Further details are available in our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterwards to meet our legal, regulatory and accounting obligations, including anti-money-laundering requirements. Transaction records, verification documents and communication history may be kept even after account closure where we have a legitimate reason to do so.

Your Rights

Depending on your jurisdiction, you may have rights regarding the personal data we hold about you.

• You can request access to the personal data we hold about you.
• You can ask us to correct inaccurate or incomplete information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team, available 24/7 via live chat and e-mail at [email protected]. Our support is offered in English, German, Spanish, Norwegian and Finnish.

Data Security

We implement technical and organisational measures designed to protect your personal data against unauthorised access, loss or misuse. While we take data security seriously, no system is completely immune to risk, and we encourage you to use a strong w&C8@Ec2FvI3kwI3 and keep your login details confidential when you access your account.

Children's Privacy

Our services are intended only for adults who meet the minimum legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and we will close any account found to belong to an underage individual.

Changes to This Policy

We may update this Frenzino Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We encourage you to review this page periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about how we handle your personal data, or about any aspect of this policy, please contact our team at [email protected]. We are available 24/7 through live chat and e-mail to assist you with any privacy-related concerns regarding Frenzino Casino.